Information for International Sales
TERM OF SOFTWARE LICENSES
All licenses are perpetual, there is no price to maintain them, if there will be upgrades at very low values with respect to the main license, (price to be defined according to the upgrade level) but in case the customer does not wish to upgrade, the software will continue to run perpetually in the version that has been purchased.
SUPPORT AND WARRANTY
Support and Warranty of 2 years from the installation of the equipment. COVERS hardware and software manufacturing defects. DOES NOT COVER damages caused by misuse, accidents or theft of the equipment.
Support will be provided by phone and remotely on a case-by-case basis for 2 years. After year 2 an annual support extension contract fee will be agreed upon.
TRAINING
The training is included in the price, it is virtual from our headquarters in Bogota and includes: operation in Bogota and includes: handling of the equipment, software, care, calibration and various calibration and various recommendations.
If the client wishes installation and personalized training outside Colombia, it has a value of U$900 usd + all travel expenses, for 2 days, from + all travel expenses, for 2 days, from Bogota to the client's destination.
It does not include academic training in Bikefitting principles. For this, we offer customized Bikefitting Courses according to the user's level of knowledge. Please contact us for topics and prices.
DELIVERY TIME
2 working days from the date of payment.
TERMS OF NEGOTIATION
EX WORKS: Shipping and taxes in the final customer's country of destination are excluded from the quotation. To save hardware shipping costs we suggest the customer to get the cameras and computer in his country, with the exact technical characteristics as mentioned in this catalog and we would sell the software licenses.
